FAQ's
1. REGISTRATION AND ACCOUNT / CUSTOMER ACCOUNT
How do you create an account?

It's simple: at the top of the Home Page, click on the "Register" tab which can be found next to the cart icon.
A form should appear and you should enter the requested information. Take care to fill in all the mandatory fields which are indicated with an asterisk "*".
To conclude the process, click on the "Register" button.
You will receive a confirmation email notifying you once your registration is complete.

How do you create or change your password?

It's very simple. Login to your account by entering the email and password you chose during the registration process.
At the top right, you will find your name next to the profile icon. Click on "My account" to access your account.
Inside your contact information, you will find a "Change password" tab. Click to proceed.
You will need to enter the old password and then a new one which you will need to confirm.
Click on "Save" to automatically save the new password.
You will receive an email confirming the change.

If you no longer remember your password when logging in, select the "Forgot your password" tab and follow the instructions that will be sent to you via the email address which you registered with your account.

What do I do if my account already exists and I can't register on the site?

Once you register with an email address, the system automatically recognizes it. Try to log in with the email address you registered with your account. You can do this by clicking on the "Login" button at the top right of the page, next to the "Register" button.

I entered an incorrect password and now my account is blocked. How can I log in again?

For security reasons, an account will be blocked when an incorrect password is entered 5 times consecutively.
The account will be "blocked" for 15 minutes and during this period, it is not possible to access the account or a "password recovery". After 15 minutes have elapsed, you can log in via the normal method with your account details. If you have forgotten your password, please click on the "FORGOT PASSWORD?" tab on the login page and follow the instructions to reset your password.

How do I update my account information?

Login into your account by entering the email and password you chose when you registered your account.
Select the "Preferences" tab which can be found at the top right of the page. You will then need to select the "My account" to edit your contact information.
You can add or change your address by selecting the "Address Book" tab.
If you want to delete any of your previously used payment methods select the "Payment methods" tab.
Click on "Save" to confirm any of the changes made.

To change only your contact information, you can also select "My account", click on the pen icon next to "Contact information" button. This option will allow you to change your name, surname, email address or password.

How can I register or unsubscribe from the newsletter?

You can subscribe or unsubscribe from our newsletter at any time by following these simple steps:

  • To subscribe:

    Login to your profile and click on "My account".
    Under the "Preferences" section, select "Account Information" and then click on "Change privacy consent". A new window will appear and you should select "Yes" under the "Subscribe to the newsletter" option. To complete the process, click on the "Save" button.

  • To unsubscribe:

    Login to your profile and click on "My account".
    Under the "Preferences" section, select "Account Information" and then click on "Change privacy consent".
    A new window will appear and you should select "No" under the "Subscribe to the newsletter" option. To complete the process, click on the "Save" button.

I have not received the activation link via email. What should I do?

In some instances, it can take a while; wait a few minutes and try to check your inbox again. Make sure the email hasn't ended up in your spam box.
Still haven’t received it? No problem: login again and the system will automatically ask you to re-enter your email to receive the verification link.

How do I delete my account?

To delete your account, you can proceed by filling in the form with your first and last name, email address, telephone number as well as the reason why you are contacting us.

Can I use my business account to buy as a private customer and vice versa?

From a business account a purchase cannot be made on behalf of private individuals since the purposes are different; similarly, a private account cannot make purchases on behalf of companies.

Business accounts and private accounts also differ in the type of documents required:

  • The private account requires the inclusion of the tax code and you will receive a personal invoice.
  • The business account requires the inclusion of VAT and company name and you will receive a company invoice.
Can the same account be used by more than one person?

To protect the privacy and security of users, only one person can be associated with each account.

2. BUYER GUIDE / PRE - SALE SUPPORT
After completing the registration, can I make a purchase immediately?

If you have created an account as a private customer, you can make a purchase immediately after receiving the registration confirmation email. If, instead, you have created an account as a workshop, you will first have to wait for the billing data to be checked. A maximum of 48 hours is required to activate the account: you will receive a confirmation by email.

Is it possible to have technical information regarding the products which are available for sale?

Under the details tab, you will find all the technical information related to the product.
If you need any further technical information, please fill out the form detailing your request and you will be contacted as soon as one of our operators becomes available.

How can I verify if the product I have chosen is compatible with my vehicle?

To check which products are compatible with your car, please select the model or insert the license plate in the correct tab(s) on our website.

If you do not verify the product’s compatibility with your vehicle, you will receive an alert to check before proceeding with the purchase of the item.

Why is my vehicle not on the list?

If your vehicle is not on the list, it is probably because we do not have products which are compatible with your vehicle model.
We suggest that you contact us via the Contact page, indicating the model of your car and what product you need. We will do everything we can to help you!

What is a vehicle’s VIN? How can I find it?

The VIN (Vehicle Identification Number) is a code composed of 17 characters (digits and capital letters) that acts as a unique identifier for a vehicle. The number is indicated in your vehicle’s registration certificate.

How can I check a product’s availability?

For each product the availability is clearly indicated in each tab: if you see that the item is "Available", this means the item is in stock. For products which are temporarily unavailable, you can leave your email address and we will notify you as soon as the product becomes available.

What can I do I can’t find a product but know the code?

If you don't find a product but know the code you can contact us via the Contact page and we'll get back to you as soon as an operator becomes available.

How much are your shipping fees?

Once you’ve added your items to the shopping cart, you will be able to see the shipping cost in the central column of the check out page.
Please note that costs may vary depending on the type of shipping, the delivery address, the selected product and the presence or absence of a discount/offer.

How do I add an item to my cart?

It's very simple: all you need to do is select the product you want to buy and click on the "Add to cart" button. To check the status of your cart, click on the icon in the upper right corner.
From there you can decide whether to complete the purchase or continue shopping.

How do I remove a product from the cart?

To remove an item from the cart, click on "View and modify cart" tab in the top right-hand corner near the cart icon. This will allow you to see the complete list of the item(s) you are about to purchase as well as the quantity for each product.

To delete a product, click on the "x" which is detailed on the far right side for each item. The cart will be updated automatically.

To edit the quantity of each product that you would like to purchase, select the "+" or "-" buttons which can be found next to the quantity which you previously selected. To update your order based on any of the changes you make, click on the "Update Cart" button.

What shipping methods do your offer?

We partner with the best couriers in order to guarantee safe and fast shipping.
All delivery schedules and methods are indicated when you complete your purchase as well as in your order confirmation email.

To check the status regarding the delivery of your item(s) purchased, you can use the tracking code which you will receive via email or you can find it in your private area.

Is there a maximum number of products I can add to my cart?

No. There is no maximum number of items you can add; however, you are limited to a maximum of 10 for each type of product you wish to purchase.

How do I know if the product I am buying is original or recycled?

All products sold on the Mopar Store are original. We do not sell used, refurbished or recycled spare parts.

Which brands do the products for sale on your website belong to?

We only sell original Mopar products for Alfa Romeo, Fiat, Fiat Professional, Lancia, Abarth and Jeep brands.

I have the product code for the car part I would like to purchase. How can I find it on the website?

Enter the reference number of the part you would like to buy in the search bar at the top.
If the product is available on the Mopar Store, you will be automatically directed to the product page from which you can proceed with your purchase.

Why can't I find my regular dealer in the list?

Our network of authorized dealers is certainly able to meet all your needs. In fact, there are more and more that want to be part of our network.

If, however, you don't find your dealer, you can still choose one near you: you can contact any authorized dealer since we always guarantee the highest level of professionalism

Can I change the Dealer I chose to pick up a product or use a service?

Once you have confirmed the order of a product, you will no longer be able to change the dealer chosen.

3. PAYMENT / CHECK OUT PROCESS
What payment methods can I use?

You can use credit cards for your purchases. Credit cards currently accepted include Visa and MasterCard.

I was not able to complete the purchase because the payment failed to go through. What can I do?

If you have tried to pay via a credit card: ensure that it has not expired, the information entered is correct and that you have sufficient funds in your account.
If you have followed these instructions and still receive an error message, please contact us for further information.

My credit card is not included in your list. What can I do?

Sorry, but for now you can use only Visa and MasterCard cards. PayPal and payments via electronic bank transfer will be soon enabled.

How can I check the status of a payment?

When you make a purchase, the value of the order is debited only when the product has actually been shipped. The payment will then appear on the list of transactions for your credit/debit card.

4. ORDERS / PROCESSING OF ORDERS
What is the status of my order?

You order can have one of three statuses:

  • in process, as soon as you have entered your order;
  • accepted, when the order is confirmed and in progress;
  • shipped / closed, when your order has been invoiced and shipped.

You can check the status of your order delivery under the "My Orders" tab.

5. DELIVERY / SHIPMENT
Where can I find the expected delivery date?

You can find the expected delivery date for each product just underneath the price indicated.

I have made a purchase but entered the wrong shipping address. Can I edit it?

No. Once a purchase has been made, it is not possible to change the delivery address.

Can I specify a destination address other than the billing address?

Yes, you can choose to have an order delivered to a different address than specified in your billing information. In the check-out phase, deselect the "Send to the same address" option in the central column and enter the new address for delivery of the order.

If, on the other hand, you prefer to receive the order directly to your trusted dealer, take advantage of our dedicated service when checking out: the dealer will receive the delivery for you and you can pick it up during their opening hours.

Where can I find the tracking code for the shipment/delivery of my order?

You will receive an email with your tracking code enclosed, alternatively you can find it when you log in to the private area on the store website.

To retrieve the code, log in into your Private Area, select the "My Orders" tab, then select the order you would like to track. Click on "Order Delivery " - you will then receive the tracking code of the shipment.

Will the courier who is managing delivery of my order be indicated?

As soon as your order is shipped, you will have access to your tracking code which will be linked directly to the courier that is managing delivery of your order.
For all information regarding the shipment of your order, please contact the courier customer service team.

What is the delivery status of my order?

To check the delivery status, enter the tracking code indicated in the email or in your private area on the courier website. You will be able to track the status in real time and right until when it is delivered.

Can I schedule a delivery time with the courier?

Our couriers deliver according to defined a schedule / pre-defined working hours, not on an appointment basis. For further information regarding their delivery schedule, please contact the courier directly.

Do you ship order to internationally?

We do not deliver to international addresses. Delivery is available within the national territory. To purchase products for delivery in another Country, please place your order via the Country’s dedicated website.

Can I choose one of your dealers as a pick-up point for delivery?

Of course, it's easy: you can do it by selecting the option when checking out and choosing the dealership where the order will be delivered. Once confirmed, you can pick it up during their opening hours.

How much does a delivery at the dealer cost?

We optimize the shipping of each shipment so that you are always offered the cheapest price available.

The final cost may vary depending on the quantity and nature of the products purchased and the destination; You can check the cost directly in the cart after having indicated your details. The collection of an order from one of our dealers will always be less than the standard home delivery cost.

6. POST SALES ASSISTANCE / AFTER SALES
How do I file a claim/request a refund?

Your opinion is extremely important to us, depending on what you need, you can request the following:

  • Refund

    To claim a refund, you can initiate the process by logging in and selecting the "Refund" tab. Once on the page, you will have the option to details your request.

  • Generic issue

    If you are experiencing a problem which is not related specifically to a refund, please let us know via the Contact page.

Where can I find the invoice for my order?

To find the invoice(s) related to your order(s), select the "My Orders" tab. Once under this tab, you will be able to see your order history as well as individual invoices for each order.

Is there a guarantee for the products on sale?

All our products are covered by a 2-year warranty, as required by law.

When will a refund be issued?

After we have received the returned product and ensure it is in a suitable condition, you will receive a refund within of 14 days (Legislative Decree 21/2014). The refund will be made using the same payment method via which the purchase was made.

Can I return a product? How?

If you are not satisfied with the product you have purchased, you can exercise the right to withdraw and request a refund.
It's very simple: after the invoice is issued, log in your private area, click on "View order" and you will see appear the "Request Refund" tab.
Just follow the instructions to initiate the process.

What services do you offer to help me install the spare parts or accessories I have purchased?

When you pick up a product at the workshop, you can arrange the installation service of the spare part or accessory on your vehicle directly with the dealer.

Can I install the product on my own or should I contact one of your dealers?

You can freely choose to install it in complete autonomy (before purchasing, make sure that the product selected is compatible with your vehicle). If you prefer, instead, to rely on the expertise of the FCA dealers, you can agree directly with the dealership that will satisfy your needs with professionalism and at always advantageous prices.